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2025 Pokémon Europe International Championships
Frequently Asked Questions (FAQs)
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Registration & Badge FAQs
Why do you need my birth date to register?
For spectators, your date of birth verifies that you are old enough to sign up for an account on our site. At the event, youth under the age of 13 must be accompanied by an adult, and these youth passes can only be purchased along with an adult pass. For competitors, birth date is required to verify the correct age division for the event you are attempting to register for. Without the ability to confirm your birth date, you cannot register online to attend any event.
Can I register for a badge on-site?
All attendees must register online in advance. Competitor registration will close on Sunday, February 16, 2025 at 11:59 p.m. GMT. Spectator passes will remain available online until 2:00 p.m. on Sunday, February 23 or until sold out. Learn more about registration here.
Do I have to wear my badge?
Yes, all attendees must visibly wear their badge throughout the duration of the event. Anyone in the venue without a badge may be asked to leave.
Are media passes available for this event?
Yes - learn more about the application for Media and Content Creator Passes here.
Where and when can I pickup my badge?
Badge pickup hours can be found here.
Will I receive anything for my purchase through the mail or in advance of the event?
You will not receive any physical items before the event takes place. You will, however, receive email confirmation that your registration for this event was successful. This email will help you check in on-site for the event and receive the badge you have registered for.
I can no longer attend. What is the refund policy?
Spectator passes are non-refundable and non-transferrable.
What is the code of conduct for this event?
The Pokémon Company International is committed to fostering an environment that is inclusive to all participants. We expect all event attendees to review and abide by the Play! Pokémon Inclusion Policy. Please review the Play! Pokémon Standards of Conduct for all Championship Series and other key event policies here.
Accessibility & Accommodations FAQs
Are wheelchairs and disability accessibility available?
Excel London provides a variety of accessibility services, including wheelchair and mobile scooter hire.
How can I request a tournament accommodation like static seating?
Should you require assigned seating or other accommodations to attend the event, please contact Pokémon Support for assistance. The Play! Pokémon Accessibility Policy, which outlines more details regarding accessibility accommodations, can be found here.
Competitor FAQs
Do I need to register online for my event?
Yes. All competitors are required to register for their respective International Championship in advance of the event. Competitors must register on RK9. Additional detail can be found here.
When will I receive my Travel Award or Travel Stipend for this event?
Players who qualify for a Travel Award will receive a flat amount prior to the event. Players are fully responsible for booking their own hotel and travel, and they must also complete a Travel Award Waiver to receive their award. Players earning a Travel Award will be emailed in advance of the event with further instructions on how to claim their Travel Award.
Players who earn a Travel Stipend will have their stipend paid after the event. Players must attend and complete at least one round of play in the main event to qualify for a Travel Stipend. Players receiving Travel Stipends will be emailed in advance of this event informing them of their stipend but do not need to complete any additional paperwork to claim this prize.
Will meal breaks be taken at this event?
One meal break will take place for all Junior and Senior TCG and VG events. Exact timing of that break will be announced on-site at the Europe International Championship. All Masters division TCG and VG events, Pokémon GO events, and Pokémon UNITE events will not have a scheduled meal break.
One meal break will take place for all Junior and Senior TCG and VG events. Exact timing of that break will be announced on-site at the Europe International Championship. All Masters division TCG and VG events, Pokémon GO events, and Pokémon UNITE events will not have a scheduled meal break.
Onsite FAQs
Is there a lost and found?
Yes! Lost and found is housed on-site at the event's Customer Service booth. The Customer Service desk is at Entrance N4. After the event concludes, please submit a support ticket directly with our partners at FanFinity.
Will power charging stations be available?
Official device charging stations will not be provided for this event. Competitors are strongly encouraged to bring a charger for their systems and personal devices. It is the competitor's responsibility that any of their personal devices required for tournament play remain operational throughout the tournament.
Will photography or video be taken at this event?
Yes. Photography and video are permitted to be taken in the hall for personal use only. Professional video coverage and photography by TPCi and its partners will be taken as well. By attending EUIC in a ticketed area, you consent to having your photo taken by TPCi staff or its partners.
Am I allowed to cosplay in the venue?
Yes! We love seeing our fans cosplay as their favorite characters and Pokémon from across the Pokémon franchise. Please note that all costumes must be appropriate for all ages and must not include any prohibited items.
Can I buy, sell, or trade cards on-site?
Trading cards with other players is always a major draw of the game, and we welcome players to do so at our tournaments. Approved vendors will be on-site that you may buy from or sell to. TPCi is not responsible for transactions made with on-site vendors. Buying cards from or selling cards to an unapproved vendor is strictly prohibited at the event and may lead to expulsion from the venue.
Can I vape or use an e-cigarette inside the venue?
No, use of e-cigarettes or vaping products is not permitted inside the venue at the Europe International Championships.
What can I bring into the venue?
Review our key event policies here.
What food is available at the event?
There are several restaurants and food options near to Excel. Check out this Google map for options.
Additionally, food and drink services are available inside the venue. See which restaurants are open today on the Excel website here.
Travel FAQs
What hotels are closest to the venue?
You can review this Google map of hotels near the venue to find accommodations.
Where is the closest airport to the venue?
The international airport closest to Excel is London City Airport (LCY), which is approximately a five- to ten-minute drive by car or public transport from the venue. London Heathrow Airport (LHR) is a larger international hub which may be more suitable for travelers from outside of Europe. Heathrow is about an hour by train from the venue, or about 90 minutes by car. Get full travel information on the Excel website here.
Where can I park at the venue?
There are multiple parking garages within a short walk of Excel. Attendees driving to this event should use postcode E16 1FR to find Excel. See a full list of parking options on the Excel website here. Attendees are responsible for any fees associated with parking at this event.
Additional Questions
What should I do if I have additional questions?
The Customer Service team is available to assist with questions not covered in this FAQ. If you have additional questions, please contact Pokémon Customer Support.
The Customer Service team is available to assist with questions not covered in this FAQ. If you have additional questions, please contact Pokémon Customer Support.